Boudoir by Ottilia does not accept refunds.
We will accept regular priced items back for a store credit, good for 6 months, should you be unhappy with your item.
Regular priced items are eligible for an exchange within one week(7 days) of receiving the item, unworn and tags on (in original condition), should you need a different size or different style.
Any exchanges must be made at your own cost back to us as well as for the new item to be shipped to you
Sale items are final sale , no exceptions.
Wrong or faulty item:
Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using our chat or contact form online.